Welcome to KAPTAI LAKE Bangladesh – the official government platform for submitting and tracking public complaints across all departments. Powered by the Posts and Telecommunications Division, KAPTAI LAKE ensures your voice is heard and addressed with transparency, accountability, and care.
Why Use KAPTAI LAKE?
Government-Wide Access: Submit grievances for any government service, ministry, or division.
Fast Resolution: Get notified of responses and resolution timelines directly via your account.
Escalation Options: Dissatisfied with the response? Escalate easily to Appellate Officers.
Mobile & Web Friendly: Submit and track complaints from your desktop or mobile device.
Transparent Reporting: KAPTAI LAKE maintains records, statistics, and success reports publicly.
Submit & Track with Confidence
KAPTAI LAKE empowers citizens to hold public service delivery to high standards. Whether you're reporting delayed services, corruption, or inefficiencies — your complaint is logged, forwarded to the right officer, and monitored until it's resolved.
Simple & Secure Process
Register/Login: Access the system with your NID or create an account.
File Your Complaint: Choose the ministry, attach details, and submit.
Track & Escalate: Stay updated and follow up if needed.
Transparency & Trust
All submissions are handled by official KAPTAI LAKE Officers and Appellate Authorities under the Government of Bangladesh. Data is encrypted and handled according to national service standards.
Start Now – Make Your Voice Count
Join millions of citizens already using KAPTAI LAKE to ensure fair governance. Your complaint can drive improvement. Don’t stay silent — take a step toward better service.
